Michael Wolf

Relationship Of Financial Management to Other Organisational Services

The financial management of a company is the very core of business as it brings the past, present, and future together. Organisations that are poorly managed in the financial area impact every other department from marketing to credit and collections. All... Read >

Role of Management in Building Sales Through Accounts Control

Management plays a critical role in building sales through accounts control. One of the best strategies which can be employed to increase the bottom line is to improve the quality of the effort put into the management of accounts. Quality accounts control... Read >

Selling as a Component of a Marketing Plan

When you cut right to the chase, the point of marketing is to generate sales leading to income and eventually profits. Knowing this you would think all companies would focus on the interactions between company staff and customers because, as they say, cus... Read >

Using Presentation Skills to Close a Sale

How do you measure whether a presentation is successful? This is not a riddle, because the answer is obvious. A successful presentation leads to a customer sale. The words "closed sale" hold a certain magic in the business world, because they mean a perso... Read >

Developing Telemarketing Skills

Anyone can get on a phone and read a sales script…right? Unfortunately that is a tremendously oversimplified approach to one of the most powerful marketing tools available to a company. Telemarketing is a comprehensive concept which addresses call centr... Read >

How to Promote Teamwork Within an Organisation

It's easy to assign people to a particular team, but how do you actually get those people to operate as a team that works towards a common goal? Volumes could be written on this subject simply because each team creates its own unique dynamics. Channelling... Read >

The Importance of Understanding Conflict Resolution

Conflict exists throughout environments of all kinds. In the workplace, no matter how much you attempt to avoid it, if you work with people the chances are you will have to deal with conflict at some point. People coming from different viewpoints and expe... Read >

Transformation Through Training

Words can be very powerful as everyone knows. They have moved nations to war and encouraged the discouraged. Words can also be transformational and that is the purpose of the words used in a company training program. The words are meant to transform compa... Read >

Personalising the Company Vision

It is possible to identify a company where managers and staff have not been adequately trained and have not developed their leadership qualities. In a company such as the one just described, personnel make individual decisions without regard for how it im... Read >

Turning Conflict Into Productivity

There is a theory of conflict management which says that some organisations respond to conflict by focusing on negative consequences rather than making the necessary internal changes to reduce conflict. It is a great "cover-up" strategy which some manager... Read >

How Customer Service Can Differentiate a Business

There was a manager who insisted that published company performance standards be met when it came to handling certain customer complaints. The problem was the customer was not satisfied with the results even though the standards had been met. This is a ty... Read >

Importance of Ongoing Management and Staff Training

When you talk about the people in an organization, it refers to everyone at every level from the Chief Executive Officer to the mail room worker. It is the people who accomplish the tasks necessary to fulfil the mission of the organization. Unfortunately,... Read >

How to Recognize an Effective Leader

How do you recognize an effective leader? This is a question asked over and over again, because leadership is always at the core of great historical moments. Leaders have led thousands during war, managed countries, and become heroes during times of disas... Read >

Improving Employee Retention Through Training

Improving employee retention through training is a strategic management tactic that is often overlooked. All too often a business assumes giving people a salary raise or more vacation time will create job satisfaction. Instead what happens is the staff ad... Read >

How to Promote Teamwork Within an Organization

It goes without saying it's important to learn how to promote teamwork within an organization. Though the word "teamwork" is sometimes treated in conversation more like a buzz word than a valid business concept, teaching staff to operate as cohesive team... Read >